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	1.	No cover image available Managing Quality Customer Service : A Practical Guide for Establishing a Service Operation Martin, William by Martin, William Material type: Text; Format: print ; Literary form: Not fiction Publication details: Course Technology / Cengage Learning ; 1989 Online access: Click here to access the e-Book Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).
	2.	Research Methods for the Social Sciences, Volume 42 : Quantitative and Statistical Research Methods : From Hypothesis to Results Martin, William E. by Martin, William E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wiley ; 2012 Online access: Click here to access the e-Book Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).
	3.	No cover image available Managing Quality Customer Service : A Practical Guide for Establishing a Service Operation Martin, William by Martin, William Material type: Text; Format: print ; Literary form: Not fiction Publication details: Course Technology / Cengage Learning ; 1989 Online access: Click here to access the e-Book Availability: Items available for reference: ICCBS Digital Library : Not for loan (1).

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